Privacy Policy

Century 21 Peoples Choice Realty

Last Updated: November 2025

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name and contact information (email address, phone number, mailing address)
• Property preferences and search criteria
• Financial information related to property transactions
• Identification documents required for real estate transactions
• Communication records and correspondence
• Information provided through contact forms, newsletter subscriptions, or service requests

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies data

How We Use Your Information

We use the collected information for the following purposes:

• To provide real estate services including property searches, listings, and transaction facilitation
• To communicate with you about properties, market updates, and our services
• To respond to your inquiries and provide customer support
• To process and complete real estate transactions
• To send newsletters, marketing communications, and promotional materials (with your consent)
• To improve our website functionality and user experience
• To comply with legal obligations and industry regulations
• To prevent fraud and maintain the security of our services

Legal Basis for Processing (PIPEDA Compliance)

We process your personal information based on:

• Consent: We obtain your express or implied consent for collecting and using your personal information
• Contractual necessity: Processing required to fulfill our real estate services
• Legal obligations: Compliance with real estate regulations and Canadian law
• Legitimate interests: Improving our services and conducting business operations

Information Sharing and Disclosure

We may share your personal information with:

• Real Estate Partners: Other real estate professionals, brokers, and agents involved in your transaction
• Service Providers: Third-party vendors who assist with website hosting, email services, marketing, and transaction processing
• Legal Authorities: When required by law, court order, or government regulations
• Property Listings: Information may be shared through Multiple Listing Service (MLS) and other real estate platforms
• Financial Institutions: Banks and lenders involved in your property transaction

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality

You can control cookie settings through your browser preferences. Note that disabling cookies may limit your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Employee training on privacy and data protection
• Secure storage and disposal of personal information

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Real estate transaction records are retained in accordance with regulatory requirements and professional standards.

Your Privacy Rights

Under Canadian privacy law, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw your consent for certain uses of your information (subject to legal or contractual restrictions)
• Deletion: Request deletion of your personal information (subject to our legal obligations)
• Portability: Request a copy of your information in a commonly used format
• Lodge a Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided below.

Marketing Communications

If you receive marketing communications from us, you may opt out at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly with your opt-out request
• Updating your communication preferences through your account settings

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

While we primarily operate in Canada, some of our service providers may be located outside of Canada. When your information is transferred internationally, we ensure appropriate safeguards are in place to protect your personal information in accordance with Canadian privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.